Shipping and Delivery Policy
Orders placed before 12 pm are available for next working day delivery for the majority of postcodes excluding Ireland, Northern Ireland, some Scottish postcodes and offshore islands. Enter your postcode at the checkout for price and lead times.
Orders below 15KG will be sent via parcel courier or through the post. Orders will be dispatched and delivered within 3-5 working days.
Parcels are sent on a leave safe service, a signature is not required as they can be left with a neighbour, posted through your letterbox or left safe at your property.
Free standard delivery 3-5 working days
- Products will shipped as free if the total purchasing cost will be £500 and above.
- Products will be delivered with 3-5 working days
Standard delivery 3-5 working days £29.99
- Standard delivery charges will be £29.99
- Products will be delivered with 3-5 working days
- This option is for orders less than £500
Urgent delivery 1-2 working days £39.99
- Standard delivery charges will be £39.99
- Products will be delivered with 1-2 working days
- Orders placed before 12pm cutoff time
Damaged Goods & Cancellations
Check your tiles carefully when they are delivered for signs of damage. If your tiles are damaged, sign for as damaged and take a photo whilst on the pallet prior to unloading.
Call us to report damage within 24 hours of receiving your pallet. Please note, that only one claim for damages can be accepted per order.
Once an order has been dispatched from our warehouse and is in the care of the courier, you will receive a dispatch email. The order is then unable to be amended. Therefore please ensure that delivery dates, addresses and items are correct prior to dispatch. Please assess the weight of the boxes as tiles can be heavy, precautions may need to be made.
If an order is cancelled after dispatch or the delivery is refused, there will be a flat rate charge of £40 per pallet for the order to be returned to us.
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