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    Frequently asked questions

    My order hasn't arrived yet. Where is it?

    A seemingly elegant design can quickly begin to bloat with unexpected content or break under the weight of actual activity. Fake data can ensure a nice looking layout but it doesn’t reflect what a living, breathing application must endure. Real data does.

    Do you offer Interest-free credit?

    Currently, we do not offer any finance options; all orders must be paid for at the point of sale.

    How long does delivery take?

    Typically, we can deliver to most postcodes the next working day (this does not include some London, Scottish, Northern Ireland and the Channel Islands postcodes). Please refer to our delivery page for extra information.

    I have damaged tiles; what do I need to do?

    When your order is delivered, we recommend checking all items and reporting any damaged goods to our customer service team within 48hrs. You can contact our customer service team via email at

    Can I change my order?

    An order can be amended until dispatch; once the order has left us, we cannot add or remove items from your order.